Posted by: wellness training services | September 21, 2012

Taking a step – Improving results using a problem-solving approach: Part 1

DEVELOPING YOUR BUSINESS:

Developing your business is a problem-solving process in which the customers’ needs are identified and met by a person with a product or service to share to the mutual benefit of both parties. The “problem” is defined as the gap between what the customer currently has and what they want for themselves.

FUTURE OUTCOME TO BE ACHIEVED –

PERHAPS IT IS TO DECREASE PAIN IN THE HIP AND GET CLIENT MOBILE

CURRENT REALITY BEING EXPERIENCED –

VERY PAINFUL HIP AND AN INABILITY TO WALK

Our job is to close the gap.  Now, we know that we cannot diagnose, prescribe or treat for specific conditions but we can speak about tension and stress and that many stressful conditions in the body are balanced with improved circulation and reduction of tension.   We can also speak about the effects that some of our clients have experienced.  If pain the hip is the current reality, closing the gap would mean we reduce the pain and increase mobility of client.

Besides our technical skills and expertise, your job is to:

  1. Obtain information on our customer’s present situation.
  2. Gather information on what the customer’s desired situation would be.
  3. Once we have identified the gap between the customer’s current situation and their expected future situation, then we can propose a plan to close the gap, thus assisting them in solving the problem.

For marketing our business and closing the gap in terms of moving from Forming to Storming, for example, we can step out and be more assertive in our approach for marketing our services in order to close our business gap.  We can make more professional brochures, give talks at various organizations such as the Better Business Bureau, and offer seasonal specials.

Professionalism is about marketing, selling, and providing ongoing customer service. We must continuously deal with people, persuading and motivating them to buy from our company or business.  Becoming a student of human behaviour is critical to every effective business transaction.

Needs-based service works on the premise that people will feel good about a business exchange from you when two conditions have been met. The first condition is that they have a need.  The second condition is that you can satisfy that need.

To summarize customer service, the customer relation’s strategy is as follows:

  • “        Act as a problem solver
  • “        Be willing to assist the customer in learning about the service you provide.
  • “        Get clear about the customer’s problem – what is it they are striving to satisfy?
  • “        Be willing to demonstrate the benefits of your service to show how it helps the customer address his or her problem and address his/her need.
  • “        If there is no need, there is no problem and hence you have nothing to offer because there is nothing to satisfy – there is no gap, no tension.
  • “        If there is a need, a problem to solve, you have something to offer and proceed accordingly.

Within this premise, your job is to engage in the needs-based problem solving process by:

  1. Determining if they have a need by gathering as much information as possible about your customer’s needs and,
  2. Proving that your product or service can satisfy the needs your customer disclosed to you.

It can help to know that in stressful situations, according to Dr. Carl Jung, the tension of opposite types is the very essence of life itself.  Without tension, there would be no energy and consequently no personality.  We all need some stress and some tension — just how much is the question.

Stay awake, aware, and alert and strive to lead a well-tempered life – a life that possesses both hardiness and flexibility.  The good news is that once you are awake, it’s hard to go to sleep again, but if you do, do it on purpose and prepare yourself for the consequences.

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