Posted by: wellness training services | September 22, 2012

Taking a step – Improving results using a problem-solving approach: Part 2

When In Stressful Situations, Think Rubber Band!

Problem-solving skills are at the heart of professional business processes. Problem solving helps uncover information, manage emotions and objections, gets the client involved and provides structure and meaning to the entire process called needs-based selling.

Everything you say and leave unsaid has an effect on your results.  To be effective in running your business, every transaction ought to represent a fair exchange with a customer between what you have to offer and what they are willing to pay.  This part of the workshop shows how to appear congruent and focused in what you think, how you feel, and how you act.

A pro-active problem-solving approach to being an independent business person in the Natural Healing Arts Field is not about stopping our thoughts and reactions to these transactions.  It is not about putting a lid on the pressure that some of our thoughts about making money through our healing arts work can make us feel.  If we try to do these things, we can become mentally or physically dysfunctional and diminish our business therefore affecting our bottom line.

Let’s work on closing the gap between your current business reality and your future dream or expectation.  Pro-active strategies are about redirecting the pressure or energy that we attach to money and our business into something positive by redirecting our thoughts and focusing on positive pro-active actions.  First of all, we have to identify the problem.  Take a moment and think about what is in your way to producing the results you are after.

Identify:  What is the problem?

What prevents me from increasing my business activities so that I can’t or may not become extremely wealthy as a result of providing my products and services to others is: 

The Mental Side


One of the best strategies for understanding money and business is to ask yourself, “IF I COULD HAVE IT ANY WAY I WANT IT, HOW WOULD THAT BE?” 

Imagine you have a magic wand and write down everything you would really, really want if you could have it. 

The Physical Side


Because we are driven by our own needs-based behaviour, the Critic in us will say, “You can’t have this dream because…”: 

Write down everything that comes to mind that would prevent you from having your dream. 

The Social Side


Making connections, communicating and coordinating services.

Take your obstacles and barriers that you generated in the Critic’s voice in you and turn the obstacles now into stepping stones. 

Come up with at least two next steps to take to make your dreams a reality.  Share these steps with someone and ask for support in following through.

If one of your obstacles was that you lacked confidence in spreading the word about your unique service, then the social side of you would say:

Critic:  I lack confidence in my ability to spread the word about my services.

Realists:  Keep spreading the word and your confidence with grow.

For every obstacle that the critic came up with, write the stepping stone that the Realist in you would say by turning the obstacle into the stepping stone.

Obstacle #1: 


Realist’s Response:




 Obstacle #2:


 Realist’s Response:





Because we have to do it alone and we can’t do it by ourselves, we require others to ensure that we provide our services and manifest our dream.  Who or what else do you need in order to close the gap between your current reality and the dream or outcome you wish to achieve?   And when will you do this?

Use your Catalyst side of yourself to address this factor:

WHO                        WHAT                               WHEN 

The Social Awareness is that part of us that is concerned with connections and relationships.  It is the part of us that is more personal, that knows and values the world of connections that needs communication and offers it, that knows how to collaborate, that organizes and synthesizes.  The creative use of ideas and people belongs to the social awareness side of us.  By using our social awareness, we develop the skills for interacting with others.  However, when working with others, we can sometimes feel frustration and loss of control due to the differences in personalities involved. To prevent poor customer service relations, it is important to know how we can counteract negative circumstances.


Understanding how we can improve our business as independent business people requires that we think of our self as professionals offering our service and products for a fair and equal exchange where both parties feel satisfied.  No matter what the situation is, always remain calm, stay constructive, and take care of yourself.  Never give up; keep going even when it seems that you are spinning your wheels.  Ask for help, support, and stay empowered.  Use each side of your human system as follows:

Mental Side:

Stay objective and strive to get clarity.  Ask, “What can I learn from this and how can I make it work?”

Social Side:

Discuss unusual stressful situations with colleagues so they can assist you; stop the “I have to’s”; create positive energy around yourself by staying in a problem-solving frame of mind.

Physical Side:

Set limits on the number of events you deal with and learn to say no; take care of your body through exercise, diet, sleep, and relaxation techniques.

Keep developing your self-understanding and take care of yourself along the way!  Because if we don’t do this, there is only one end in sight – poor health.


If work is so important and so serious, while leisure is

not as important and not as serious, learn to do nothing seriously.

Stay awake, aware, and alert and strive to lead a well-tempered life – a life that possesses both hardiness and flexibility.  The good news is that once you are awake, it’s hard to go to sleep again, but if you do, do it on purpose and prepare yourself for the consequences.







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